Return Policy

Extract of our General Terms of Sale :


The Customer: the buyer

Product return procedure.

The labels affixed to all product packaging and containers are essential for the warranty. Packaging must be kept in perfect condition. If this is not the case, the customer will not be entitled to make a claim.

Any return of merchandise requires the Vendor's prior agreement and a return number. The Customer will receive a return authorization by the means deemed most appropriate by the Vendor. The Customer has a period of 7 days following receipt of the return authorization to return the defective goods to the Vendor. Failure to comply with these stipulations will result in refusal of the returned parcel. Goods are returned at the Customer's expense. However, the cost of returning the goods once the after-sales service has been carried out is the responsibility of the Vendor. In the absence of an agreement concerning the return of goods, any goods returned will be held at the disposal of the Customer at the Customer's expense, risk and peril, all transport, storage and handling costs being borne by the Customer.