Extract of our General Terms of Sale :
The Seller : e-ROBERTET
The Customer : the buyer
Any return of goods requires the prior agreement of the Seller and a return number. The Customer will receive a return agreement by the means deemed most appropriate by the Seller. The Customer shall have a period of 7 days after obtaining the return agreement to return the defective goods to the Seller. If these stipulations are not respected, the returned package will be refused. The return of goods is at the expense of the Customer. On the other hand, the costs of returning the goods once the after-sales service has been carried out are the responsibility of the Seller. In the absence of an agreement concerning the return of goods, any returned goods will be held at the disposal of the Customer at his expense, risk and peril, all transport, storage and handling costs being at the Customer's expense.